Troy drafts the survey from the event, sends it only to the people who were there, and reads every answer — scores, comments, and trends — into findings you can take to the board. And when the GM has a question about any department, Troy answers it from the club's own data.
Troy
Drafts it. You approve it.
Troy's read · Member-Guest Invitational
Troy reads every score and every comment, then writes the summary: what's going well, what needs attention, and what's worth watching, in your members' own words. Dining surveys trend night by night, against last month and last year.
Troy's read · Member-Guest Invitational
Complete87%
positive · 68 responses
▲ 6 pts above your other events
Members loved the course. Dinner service was the one sore spot, and it came up in several comments.
Course setup
“The greens were the best they have been all year.”
Dinner pacing
“We waited forty minutes between courses.”
Registration
“It took me a while to find the sign-up link.”
Dining survey · Dinner
Board PDF readyThis month
90%
positive
Last month
88%
▲ 2 pts
Last October
84%
▲ 6 pts
Recommendation · Keep the new Friday menu. Scores rose every month since it launched.
A short summary and up to five findings, each tagged Needs attention, Worth watching, or Going well, with the comments that back it up.
Dining surveys go out automatically to the members who dined that day, on the schedule you set, and build a trend you can compare with last year.
Download a board-ready PDF: this period against the last one and the same period last year, the monthly trend, and Troy’s recommendations.
Your team keeps every decision. Troy takes the re-typing, the chasing, and the double-checking.
Before
Open the survey tool, write the questions from scratch, export the member list, and hope it reaches the right people.
With Troy
Ask Troy and it drafts four to six questions from the event itself. You edit them, see exactly who will receive it, and send.
Before
Scroll through every response, then copy scores and comments into the board report by hand at the end of the month.
With Troy
Troy summarizes the results, pulls out the comments that matter, and compares them with your other events. The board PDF is one click.
Before
A quick question — is the ballroom free, did the reminder go out, are invoices caught up — means calling or emailing three department heads.
With Troy
Ask Troy. It answers from the club's own current data, across events, F&B, staff, venues, and surveys.
Every step that matters has a person on it — nothing is hidden, and nothing goes out on its own.
Draft
Send
Read
Report
Troy does
Your team does
Ask Troy to draft the survey from the event or the dining service, or use your club’s standard questions. Edit anything.
Choose registered attendees, or members by classification. Dining surveys go only to the members who dined that day.
As answers come in, Troy writes its read, tracks the scores over time, and builds the board PDF.
Every survey is tied to something that actually happened — an event or a night in the dining room — so the answers are fresh and the scores mean something.
Ask Troy a question about any department and get an answer from the club's current data — then take the board-ready reports to committee.
Ask Troy
Answers from your club's current data
Ask about any survey the way you would ask a colleague. Troy answers from your own results.
Everyone sees what their job needs — and nothing they shouldn't.
Asks Troy about any department and takes the board-ready reports to committee.
Drafts and sends post-event surveys and member surveys.
Sets up the dining surveys and watches the nightly trend.
Get the PDF: scores, trends, and what members actually said.
Surveys are included in Pro and Max. Dining surveys and the dining board report are in Max.
The same Troy connects the work across your club — a request from one desk becomes the next step on another.
A 30-minute walkthrough on your own club — Troy runs it, and you approve.
Prefer email? info@visiontroy.com